The log file records the basic info about your device and system, the software working procedures, and the errors (if any) that occurred.

If you run into technical problems with Keeprix Video Downloader, to help us make a better analysis and find a solution for you soon, please send the log file to our Support Team.

It is easy to send the log file:

For Mac:

Please launch Keeprix Video Downloader > Click the "Menu tab" in the upper right of the interface > Choose "Feedback" option.

How to Send the Log File on Mac

For Windows:

Please launch Keeprix Video Downloader> Click the "Menu tab" in the upper right of the interface > Choose "Feedback" option.

How to Send the Log File on Windows

If you cannot send the log file directly, please find the error log from the path below and zip it as attachments via email.

Mac: Users\Your computer name\Documents\Keeprix Video Downloader\ LogFile

How to Send the Log File on Mac

Windows: C:User\Your computer name\AppData\Roaming\Keeprix\Keeprix Video Downloader\InstallLog

How to Send the Log File on Windows