If your refund request complies with our Refund Policy, you can request a refund by filling the form here. Our support team will contact you as soon as possible to provide further assistance.

If you have requested a refund but have not received it, here are some possible reasons:

① Refund has not been initiated.

If you want to apply for a refund but didn't contact our Keeprix Customer Service or the refund is still being processed, please contact our Keeprix Customer Service to confirm the status of your order. We will check and process it for you as soon as possible.

② There is a delay in processing the refund.

Once we confirm the refund, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the type of transaction, it may take longer during the busy holiday season.