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Help Category
Technical Issue
There could be several reasons why the downloaded video plays without sound. These include incomplete downloads, glitches within the media player, or driver - related problems.
To solve this issue, please try the following steps:
① Try downloading the video again to ensure a complete file.
② Increase the volume on your computer and within the media player.
③ Restart the media player or reinstall it.
If the issue persists, please send the name or link of the video you downloaded with Keeprix Video Downloader to our Support Team for further analysis. And our dev team will provide a solution as soon as possible.
For the crash issue, I am sorry to tell you that this problem may be caused by various reasons for example: insufficient free space of the computer, the missing files of the program and so on.
If you encounter the crash issue, please uninstall the software and clear cache. After restarting the computer, please redownload Keeprix Video Downloader from this Download Page and try again.
If the problem persists, please contact our Support Team to get further help.